Privacy Policy
Your privacy and data security are important to us. Learn how we collect, use, and protect your personal information when you use our dog walking services.
Last updated: 8/12/2025
Introduction
At Wet Nose Walkies, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our dog walking services or contact us through our website.
Information We Collect
Personal Information
- Name and contact details (phone number, email address)
- Home address for dog collection and return
- Emergency contact information
- Pet information (name, breed, age, medical conditions, behavioral notes)
Service Information
- Walk schedules and preferences
- Payment information and history
- Photos and updates from walks (with your permission)
How We Use Your Information
- To provide professional dog walking services
- To communicate with you about appointments and updates
- To ensure your pet's safety and wellbeing
- To process payments for our services
- To contact you in case of emergencies
- To improve our services based on your feedback
Information Sharing
We do not sell, trade, or share your personal information with third parties except in the following circumstances:
- With veterinarians in case of pet emergencies
- When required by law or legal process
- With your explicit consent
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your information is stored securely and access is limited to authorized personnel only.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request a copy of your data in a portable format
Retention Period
We retain your personal information for as long as necessary to provide our services and as required by law. Client information is typically retained for 7 years after the end of our service relationship for insurance and legal purposes.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Perry Hill, Worplesdon
Guildford, Surrey
GU3 3RB
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.